Co-Managed IT Services

Let us help you maximize your internal IT team’s potential by providing expert support where it’s most needed.

Enhance What Your Team Can Do With Co-Managed IT Services

Why choose Computers Made Easy for co-managed IT services?

Expand your IT capacity instantly with access to more than 18 certified technicians with Tier-3 expertise.
Free your internal team to focus on new projects by offloading daily IT management to our specialists.
Maintain visibility and control through clear SLAs and structured quarterly satisfaction reviews.
Retain decision-making power while we handle complex IT issues, 24/7 monitoring, and advanced cybersecurity.
Respond to urgent IT issues faster thanks to our 15-minute average response time across all tiers.

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What Clients Say About Our Co-Managed IT Services

Learn More About Our Other IT Services

Take a Closer Look at Our Co-Managed IT Services

Managed IT Support
Network Support
Cybersecurity
Cloud Services
IT Consulting

Scale Your IT Support Without Increasing Your Headcount

When your team gets overloaded, response times slow down and unresolved IT issues stack up. End users lose trust, and internal projects take a backseat to support tickets.

Computers Made Easy can step in as an extension of your team. We’ll handle your ticket overflow and escalations without disrupting your internal team’s work.

You stay in control of your IT environment. We will simply increase your team’s capacity and improve response times without adding complexity.

Improve Network Reliability

Network issues are hard to diagnose without the right tools. It’s no wonder that the average network dwell time for a persistent threat is 51 days.

Computers Made Easy can help you spot those threats before they cause damage. We bring full visibility into your environment with real-time monitoring, baseline reporting, and targeted remediation.

You maintain ownership of your network architecture while we focus on improving its speed, stability, and security.

Close Security Gaps Without Adding More Work

Your in-house team may not have the time to manage alerts, train users, or respond to new threats. Bad actors view this challenge as an opportunity for them to take advantage of your situation.

Don’t let them. Instead, reach out to Computers Made Easy. We provide 24/7 monitoring, threat detection, and response support. We also cover user training, phishing testing, and policy enforcement without changing your existing tools.

You can stay focused on your priorities while we help you reduce your risks and protect your users.

Optimize Your Cloud Environment Without Complexity

Cloud environments can quickly get messy when internal teams don’t have time to manage access, storage, and performance. That leads to wasted spend, misconfigurations, and avoidable downtime.

Computers Made Easy can help you bring order to your cloud environment. Our team organizes permissions, monitors usage, and applies best practices for backups, storage, and performance—all without changing your core systems.

You stay in control of your setup while we make it more secure, efficient, and easier to manage in the long term.

Gain Clarity & Structure Through IT Consulting

Without clear standards or documentation, your teams waste time tracking down information, fixing preventable mistakes, and managing tools that don’t align.

Computers Made Easy’s IT consultants step in to help you clean up. We’ll assess your current setup, define clear processes, document everything, and recommend tools that match your goals.

You get a more stable, manageable environment without losing control of your operations.

Managed IT Support

Scale Your IT Support Without Increasing Your Headcount

When your team gets overloaded, response times slow down and unresolved IT issues stack up. End users lose trust, and internal projects take a backseat to support tickets.

Computers Made Easy can step in as an extension of your team. We’ll handle your ticket overflow and escalations without disrupting your internal team’s work.

You stay in control of your IT environment. We will simply increase your team’s capacity and improve response times without adding complexity.

Network Support

Improve Network Reliability

Network issues are hard to diagnose without the right tools. It’s no wonder that the average network dwell time for a persistent threat is 51 days.

Computers Made Easy can help you spot those threats before they cause damage. We bring full visibility into your environment with real-time monitoring, baseline reporting, and targeted remediation.

You maintain ownership of your network architecture while we focus on improving its speed, stability, and security.

Cybersecurity

Close Security Gaps Without Adding More Work

Your in-house team may not have the time to manage alerts, train users, or respond to new threats. Bad actors view this challenge as an opportunity for them to take advantage of your situation.

You can stay focused on your priorities while we help you reduce your risks and protect your users.

Cloud Services

Optimize Your Cloud Environment Without Complexity

Cloud environments can quickly get messy when internal teams don’t have time to manage access, storage, and performance. That leads to wasted spend, misconfigurations, and avoidable downtime.

You stay in control of your setup while we make it more secure, efficient, and easier to manage in the long term.

IT Consulting

Gain Clarity & Structure Through IT Consulting

Without clear standards or documentation, your teams waste time tracking down information, fixing preventable mistakes, and managing tools that don’t align.

Computers Made Easy’s IT consultants step in to help you clean up. We’ll assess your current setup, define clear processes, document everything, and recommend tools that match your goals.

You get a more stable, manageable environment without losing control of your operations.

Why Our Trusted Co-Managed IT Services Boost Efficiency

27 Years

Supporting businesses like yours

97%

Customer satisfaction rating

Tier 3

Certified technician as direct point of contact

Maintain Support Standards With Clear SLAs

In co-managed environments, unclear expectations can quickly lead to frustration. Without defined service levels, many tasks may slip through the cracks or take longer than expected.

Computers Made Easy will work with your team to define structured SLAs. Our documentation outlines response times, escalation paths, and ownership for every issue type. This process gives both your teams and ours a shared understanding of who handles what and when.

You avoid gaps and slowdowns by aligning support expectations from day one. We bring clarity and consistency that helps everyone work together better.

Start Off Strong With Our Proven Onboarding Process

Co-managed relationships fall apart early when roles aren’t clear. Without a structured rollout, your team spends time fixing setup issues instead of getting support.

Computers Made Easy will take the lead with a 30-day onboarding process. We’ll map your environment, assign responsibilities, and document every step so your team knows exactly how we’ll work together.

You stay focused while we handle the transition. We set the expectations early so your team won’t have to handle more work than they signed up for.

Scale Your Support With Co-Managed IT Services

Get more out of your IT resources without the costs of hiring additional staff.

Reduce Risks Through Shared Responsibility

Even skilled IT professionals can make mistakes when they’re overworked. Missed patches, failed backups, and outdated processes can all increase your risks.

Computers Made Easy can take ownership of key tasks that often get pushed aside. Our team manages patching, backup checks, and system reviews while you stay focused on your core environment. This way, you’ll reduce the possible risks that you may face due to missed steps.

Reduce your risks without giving up control. Our team can simply cover what your team doesn’t have time to do. You can tell us where you need us most.

Our Technology Partners

FAQs About Co-Managed IT Services

How do I know whether I need fully managed or co-managed IT services?

You need fully managed IT services if you lack an internal IT team or want to offload all IT responsibilities.

Choose co-managed IT if you already have in-house staff but need extra support, tools, or expertise. Fully managed services handle everything. Co-managed services fill gaps.

Think about your team’s capabilities, workload, and the level of control you want to keep.

What makes co-managed IT services any different than IT staff augmentation?

Co-managed IT services work with your internal team to share responsibilities and improve overall IT performance. IT staff augmentation only adds temporary workers to your team without changing how you manage IT.

Co-managed services help you build a long-term IT strategy focused on outcomes. IT staff augmentation helps you fill roles but won’t help you improve your overall IT systems or strategy.

Will choosing the co-managed IT service model increase my potential risks?

Choosing a co-managed IT model does not increase risk if roles are clearly defined and communication stays strong.

The only time co-managed services will introduce new risks is if coordination fails and responsibilities overlap.

We reduce that risk by setting clear expectations, using proven processes, and working as an extension of your team. With the right partner, co-managed IT strengthens your operations without creating new problems.

What affects the cost of co-managed IT support?

The cost of co-managed IT support depends on the scope of services, the size of your IT environment, and how much support your internal team needs.

A few key factors include:

Number of users and devices
Service hours (standard business vs. 24/7)
Types of services provided (monitoring, cybersecurity, helpdesk, etc.)
Project-based vs. ongoing support
Required response times or SLAs

We can tailor pricing to fit your team’s structure and goals.

What happens if my IT team disagrees with your co-managed IT team?

If your IT team disagrees with ours, we address it through direct communication and collaboration. We listen to your team’s concerns and work together to find a solution that aligns with your goals.

Disagreements can happen, but we treat them as opportunities to improve clarity and outcomes. Our goal is to support your team, not to override what you know works.